Company: BrightCHAMPS
Job Tilte : Customer Support Associate – International Market
Location: Bangalore (Work From Office)
Working Days: 6 Days Working (Saturday & Sunday Mandatory)
Week Off: Rotational Week Offs
About the Role
BrightCHAMPS is looking for energetic and customer-focused professionals to join our
Customer Support Operations team. As a Customer Support Operations Associate– Voice
Process, you will be responsible for handling customer interactions, resolving queries
efficiently, and ensuring a seamless customer experience through inbound and outbound
voice support.
This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer queries, complaints, and escalations with empathy and accuracy.
- Provide information regarding products, services, payments, schedules, and processes.
- Maintain high customer satisfaction and service quality standards.
- Coordinate with internal teams to ensure quick issue resolution.
- Accurately update CRM systems and maintain customer records.
- Follow company SOPs, scripts, and communication guidelines.
- Meet daily productivity, quality, and performance metrics.
Requirements
- Excellent verbal communication skills in English.
- A personal laptop which can be used for official purpose
- Strong interpersonal and customer-handling skills.
- Ability to manage difficult conversations professionally.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in a fast-paced environment.
- Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
- Prior experience in customer support/voice process/BPO is preferred.
- Freshers with strong communication skills can also apply.
Preferred Skills
- Active listening and problem-solving abilities.
- Strong multitasking skills.
- Positive attitude and customer-first mindset.
- Ability to work collaboratively within teams.
Why Join Us?
- Opportunity to work with one of the fastest-growing edtech companies.
- Dynamic and energetic work culture.
- Career growth and learning opportunities.
- Exposure to global customer interactions.
Pay: From ₹300,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Application Question(s):
- Do you own a laptop?
- What's your current CTC?
- What's your expected CTC?
- The office is located in HSR Layout, Sector 2, Bangalore. Are you okay with working from the office?
- It's going to be a night shift JOB (10 PM to 7 AM), is that okay with you?
- It's 6 days working with 1 day rotational week-off. Is that okay with you?
Work Location: In person
