Returns Executive (Procurement)
Department - Central Procurement
Reporting To - Manager Procurement
Job Purpose
The Returns Executive will be responsible for managing the end-to-end vendor return lifecycle, ensuring timely processing of return claims, coordinating reverse logistics and minimizing inventory write-offs through effective execution and stakeholder management.
Key Responsibilities
1. Vendor Returns Management
- Manage end-to-end return processes with pharmaceutical vendors.
- Coordinate approvals, return authorizations, and documentation with vendors.
- Track pending return claims and ensure timely closure.
2. Reverse Logistics
- Plan and coordinate return pickups from warehouses.
- Liaise with warehouse, transport, and vendor teams for smooth execution.
- Monitor return shipment status until successful closure.
3. Near-Expiry Inventory Management
- Identify SKUs approaching expiry.
- Coordinate timely returns to vendors to minimize write-offs.
- Track return eligibility as per vendor policies.
4. Reconciliation & Documentation
- Reconcile physical returns against system records.
- Ensure issuance and receipt of credit notes.
- Maintain complete documentation for audits and compliance.
5. MIS & Reporting
- Publish periodic dashboards covering:
- Return value o Pending return ageing o Vendor-wise performance
- Credit note status o Write-off prevention metrics
6. Cross-functional Coordination Work closely with:
- Procurement Warehouse Operations Finance Supply Chain Vendor Partners to ensure timely execution of return activities.
7. Process Improvement
- Identify bottlenecks in the return lifecycle.
- Drive automation and process standardization initiatives.
- Improve turnaround time (TAT) for vendor returns.
Desired Skills
- Strong analytical and coordination skills Excellent follow-up and stakeholder management
- Good knowledge of MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, basic formulas) Ability to work with large datasets
- Attention to detail Strong communication skills Preferred Qualification Bachelor's degree (B.Com/B.Sc/B.Pharm/BBA or equivalent)
- 1–3 years of experience in Procurement, Supply Chain, Warehouse Operations, or Vendor Returns
- Experience in the pharmaceutical or healthcare industry will be preferred
Performance Indicators
(KPIs) Return closure TAT ,Vendor return recovery value Near-expiry inventory returned vs. written off ,Credit note realization Pending return ageing, Vendor SLA adherence Process accuracy and compliance
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Current CTC
- Expected CTC
- Willing to relocate to Mumbai
Work Location: In person
