Job Description – Operation Supervisor
Position: Operation Supervisor
Location: Vadapalani
Department: Operations
Experience Required: Minimum 5 Years
Educational Qualification: Any Graduation
Salary: ₹20,000 – ₹25,000 per month
Job Summary
We are seeking an experienced and result-oriented Operation Supervisor to oversee and manage daily operational activities, ensure smooth workflow, maintain service quality, and support business growth. The ideal candidate should possess strong leadership, coordination, problem-solving, and team management skills with a proven track record in operations management.
Key Roles & ResponsibilitiesOperational Management
- Supervise and coordinate daily operational activities to ensure smooth business functioning.
- Monitor operational performance and implement improvements for efficiency and productivity.
- Ensure compliance with company policies, operational procedures, and service standards.
- Coordinate with various departments to ensure seamless operations.
Team Supervision
- Lead, guide, and motivate operational staff to achieve organizational objectives.
- Monitor employee attendance, discipline, and performance.
- Conduct regular team meetings and provide operational updates.
- Assist in training and onboarding new employees.
Customer Service & Quality Control
- Ensure high levels of customer satisfaction through effective service delivery.
- Address operational issues, customer complaints, and escalations promptly.
- Monitor service quality and implement corrective actions where necessary.
Reporting & Documentation
- Prepare daily, weekly, and monthly operational reports.
- Maintain accurate records related to operations, staff performance, and operational metrics.
- Submit performance reports to management as required.
Resource & Process Management
- Monitor resource utilization and ensure optimal deployment of manpower.
- Identify operational bottlenecks and recommend process improvements.
- Ensure proper maintenance and utilization of company assets and infrastructure.
Compliance & Safety
- Ensure adherence to company regulations, statutory requirements, and safety guidelines.
- Maintain a safe and professional work environment.
- Support audits and compliance-related activities when required.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making capability.
- Proficiency in MS Office (Excel, Word, Outlook).
- Ability to work under pressure and manage multiple tasks.
- Strong organizational and reporting skills.
Preferred Candidate Profile
- Minimum 5 years of experience in Operations, Logistics, Courier, Supply Chain, or related operational environments.
- Ability to handle branch, hub, or regional operational activities independently.
- Experience in manpower management and performance monitoring will be an added advantage.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
