TCS Chennai Is Hiring for VMO Team Member.
Role: VMO Team Member
Location: Chennai
Experience: 6 – 10 Years
Shift Timing: Should be flexible with Rotational/Night Shift.
Education:
- Minimum 15 years of regular, full-time education (10 + 2 + 3).
Job Role
- In this role, associates will manage contractual relationships with IT suppliers especially Tier 1 and Tier 2s and conduct service reviews for Tier 1 and Tier 2 vendors as agreed in the IT Supplier Contract.
Skills:
- Commercial acumen, relationship leadership, governance discipline, analytical thinking, and the ability to drive value from external partnerships.
- Vendor and Partner Strategy.
- Ability to define the vendor or partner strategy, segment suppliers or partners, identify strategic relationships, and align external partnerships with business goals.
- Strong stakeholder-management skills, including building trust with vendors, partners, internal teams, procurement, legal, finance, operations, product, and leadership.
- Contract and Commercial Management.
- Experience negotiating, managing, and renewing contracts, including pricing, service levels, commercial terms, risk clauses, and performance obligations.
- Ability to set KPIs, SLAs, scorecards, and governance routines to monitor vendor or partner performance and drive continuous improvement.
- Negotiation and influencing.
- Strong negotiation skills, with the ability to balance cost, quality, risk, service delivery, and long-term relationship value.
- Governance and Compliance.
- Understanding of vendor governance frameworks, regulatory requirements, data protection, information security, audit readiness, and third-party risk management.
- Ability to identify, assess, and mitigate vendor, operational, financial, reputational, cybersecurity, and business-continuity risks.
- Cross-functional Leadership.
- Ability to lead initiatives across procurement, legal, finance, technology, operations, sales, customer success, and executive stakeholders without always having direct authority.
- Issue and Escalation Management.
- Skill in resolving disputes, service failures, missed deliverables, commercial disagreements, and operational escalations.
- Ability to analyse vendor performance, spend, contract data, SLA trends, risk indicators, and partner outcomes, then present insights clearly to sen ior stakeholders.
- Experience improving vendor onboarding, offboarding, governance, QBRs, contract lifecycle management, performance reviews, and partner operating models.
Responsibilities:
- Analyse the Vendor and Other Service Providers SLA and KPI's and Prepare performance score cards on a periodic basis depending upon the applicable tier such as key performance metrics, SLAs, and key results from contractual compliance and risk management, innovation opportunities, support/escalations, key achievements, customer voice (through surveys).
- Review Vendor Other Service Provider contracts for contractual obligations and draft the validation approach.
- Setup trackers and process to monitor delivery of contractual obligations and proactively initiate requests to the applicable Vendor Other Service Provider as needed.
- Set up governance framework with Vendor Other Service Provider on reporting, Continual Service Improvement, and performance evaluation.
- Manage Supplier Risk and Issues.
- Monitor Supplier Credit Ratings.
- Co-ordinate with Contract & Commercial Manager for review and e-signature of IT contracts
