Job Description – Telecaller
Job Title: Telecaller
Department: Admissions / Administration
Reports To: Admission Manager / HR Manager
Job Summary
We are looking for a confident and customer-focused Telecaller to handle inbound and outbound calls, generate admissions leads, schedule appointments, and provide accurate information about the school's programs and services.
Key Responsibilities
- Make outbound calls to prospective parents and respond to inbound enquiries.
- Explain the school's admission process, curriculum, facilities, and fee structure.
- Generate and qualify admission leads.
- Schedule campus visits and admission counselling appointments.
- Follow up with prospective parents to increase admission conversions.
- Maintain accurate records of calls and enquiries in the CRM/ERP system.
- Resolve basic queries and escalate complex issues when required.
- Coordinate with the admissions and academic teams for smooth communication.
- Achieve daily, weekly, and monthly calling and admission targets.
- Prepare daily and monthly call reports.
- Maintain professionalism and confidentiality while handling parent information.
Required Qualifications
- Graduate in any discipline (preferred).
- Basic computer knowledge (MS Office, Google Sheets, CRM/ERP).
Required Skills
- Excellent communication skills in English, Hindi, and the local language.
- Strong interpersonal and persuasion skills.
- Good telephone etiquette.
- Customer service orientation.
- Time management and organizational skills.
Experience
- Freshers are welcome to apply.
- 1–3 years of experience in telecalling, admissions, customer service, or sales is preferred.
Job Description – Receptionist
Job Title: Receptionist
Department: Administration
Reports To: Admin Manager / Principal
Job Summary
We are seeking a professional and courteous Receptionist to manage the front desk, welcome visitors, handle telephone calls, and provide administrative support to ensure the smooth day-to-day functioning of the school.
Key Responsibilities
- Welcome parents, students, visitors, and guests in a professional manner.
- Manage incoming and outgoing phone calls and direct them to the appropriate department.
- Handle admission enquiries and provide basic information about the school.
- Maintain the visitor register and issue visitor passes.
- Receive, sort, and distribute mail, courier, and documents.
- Coordinate appointments and meetings for school management.
- Maintain reception area cleanliness and professionalism.
- Assist with administrative tasks such as filing, data entry, photocopying, and document management.
- Coordinate with different departments for smooth communication.
- Maintain records of enquiries and follow up when required.
- Support admission and administrative activities during peak periods.
Required Qualifications
- Graduate in any discipline.
- Basic knowledge of MS Office (Word, Excel, Outlook) and office equipment.
Required Skills
- Excellent verbal and written communication skills.
- Pleasant personality with a professional appearance.
- Strong customer service and interpersonal skills.
- Good organizational and multitasking abilities.
- Ability to work under pressure and maintain confidentiality.
Experience
- Freshers are welcome to apply.
- 1–3 years of experience as a receptionist, front desk executive, or customer service representative is preferred.
Key Competencies (Applicable to Both Roles)
- Professionalism and integrity
- Excellent communication skills
- Customer-focused approach
- Teamwork and collaboration
- Problem-solving ability
- Time management
- Attention to detail
- Positive attitude and adaptability
Pay: ₹8,599.47 - ₹15,000.00 per month
Benefits:
Work Location: In person
