New starters
o Draft contracts to agreed Service Level Agreements (SLA’s) and flag any delays to the HR
Operations Manager
o Issue reference requests and file responses
o Complete correct onboarding system access tickets
o Complete correct equipment tickets for laptops and computer accessories (Paige)
o Ensure correct server and email groups are requested (Paige)
o Ensure equipment is ready ahead of the first day and escalate any delays
Current Employees
o Respond to routine employee requests
o Update systems with employment classification changes (Register, Reach, Paige, Workday)
o Draft contract amendment letters
o Document payroll updates
o Draft Length of Service Award letters
o Draft mortgage/rent references
o Any other ad-hoc administration as requested
Leavers
o Draft leaver letters and calculate holiday entitlements
o Complete all off-boarding processes, including tickets (Paige) and monitor equipment
collection
o Draft reference letters
Trackers
o Keep all HR Operations excel trackers up-to-date, including starters and leavers, freelance,
Paige ticket requests and equipment ticket logs
o Filter and sort trackers to provide updates and be able to report data.
Payroll and other HR System Administration and Reporting
- Support Reach/Workday (payroll system) updates with starters, leavers and other changes
(salary, hours, addresses) in line with deadlines
- Keep holiday & sickness system up to date with starters, leavers, transfers and other changes
on a regular basis
- Support reporting for the HR Team from payroll and absence management system
- Support HR Operations dashboard reporting
- Support in the completion of data audits on employee data in line with Information Security
guidelines including access rights and compliance training
Freelance Resource
- Onboard and offboard freelancers in line with the agency’s compliance requirements using
Register, Paige, Workday systems
- Draft contracts and NDA’s to agreed Service Level Agreements (SLA’s) and flag any delays to
the HR Operations Team Leader
Benefits
- Respond promptly to employee benefit emails (GP, Nutritionist, Physio, Exercise, etc) and
answer queries about appointments and re-scheduling as needed
- Provide benefit administration including ‘Hobby funds’
- Support the team with season ticket loan administration
Filing, Document Management and Process Administration
- Responsible for keeping all employee and freelance electronic files up to date and in an
organised structure
- Maintain filing systems in line with data retention policies
- Help keep HR Operation Administration Processes current by documenting updates
Must-Have Qualifications & Experience:
This may be the right role for you if you have:
Graduate | Post Graduate Degree
3-5 years of experience in HR operations
Superior communication skills (verbal and written)
Possess a strong sense of what quality resume/work history looks like and understand the
many complex requirements of multiple roles across all disciplines
Time Management - Ability to multi-task and prioritize
Desirable Skills & Attributes
HR Ops
Onboarding, Offboarding
