Job Title: Guest Service Associate (Waiter)
Job Summary: The Guest Service Associate (Waiter) is responsible for delivering exceptional service to guests by taking food and drink orders, serving meals, and ensuring a welcoming and positive dining experience. They work closely with kitchen staff, management, and other team members to meet guests' needs efficiently and courteously.
Key Responsibilities:
- Guest Interaction:
- Greet and welcome guests in a friendly, professional manner.
- Assist guests in choosing menu items by providing suggestions and answering questions.
- Take and accurately record food and drink orders using a POS system or order pad.
- Serve food and beverages promptly and in an appealing manner.
- Check on guests regularly to ensure satisfaction and address any concerns or requests.
- Process payments and handle cash or credit transactions.
- Maintaining Cleanliness:
- Set and clear tables in a timely manner.
- Ensure dining areas are clean, neat, and organized.
- Reset tables with clean linens, silverware, and glasses after guests leave.
- Collaboration and Communication:
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Communicate special requests or dietary restrictions to kitchen staff.
- Work with other team members to ensure a smooth and efficient operation.
- Adherence to Health & Safety Guidelines:
- Follow food safety and sanitation standards.
- Ensure proper handling of food and beverages to prevent contamination.
- Maintain a clean and safe working environment for both guests and staff.
- Providing a Positive Dining Experience:
- Ensure that guests feel comfortable, valued, and satisfied throughout their dining experience.
- Address guest complaints or concerns with professionalism and resolve issues quickly.
- Recommend specials, promotions, or upsell menu items to enhance the dining experience.
Required Skills:
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask.
- Ability to work in a fast-paced environment.
- Positive attitude and customer-focused approach.
- Ability to work collaboratively in a team setting.
Job Types: Full-time, Permanent, Fresher, Volunteer
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Life insurance
Work Location: In person
