Urgent Hiring - AI/ML Technical Lead

SourceDesk -
Kolkata, West Bengal

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Job details

Full-time
₹40,00,000 - ₹60,00,000 a year
11 hours ago

Qualifications

TensorFlow
Cloud infrastructure
Azure
Law
Kubernetes
Web development
PyTorch
Salesforce
Git
Master's degree
Microservices
AWS
IVR
Docker
Continuous integration
Natural language processing
Marketing automation
GitHub
APIs
AI
Python
Marketing

Full job description

Job Description

We're looking for an experienced AI/ML Technical Lead to architect and drive the development of our intelligent conversation engine. You'll lead model selection, integration, training workflows (RAG/fine-tuning), and scalable deployment of natural language and voice AI components. This is a foundational hire for a technically ambitious platform.

Requirements

Key Responsibilities

AI System Architecture: Design the architecture of the AI-powered agent including LLM-based conversation workflows, voice bots, and follow-up orchestration.
Model Integration & Prompt Engineering: Leverage APIs from OpenAI, Anthropic, or deploy open models (e.g., LLaMA 3, Mistral). Implement effective prompt strategies and retrieval-augmented generation (RAG) pipelines for contextual responses.
Data Pipelines & Knowledge Management: Build secure data pipelines to ingest, embed, and serve tenant-specific knowledge bases (FAQs, scripts, product docs) using vector databases (e.g., Pinecone, Weaviate).
Voice & Text Interfaces: Implement and optimize multimodal agents (text + voice) using ASR (e.g., Whisper), TTS (e.g., Polly), and NLP for automated qualification and call handling.
Conversational Flow Orchestration: Design dynamic, stateful conversations that can take actions (e.g., book meetings, update CRM records) using tools like LangChain, Temporal, or n8n.
Platform Scalability: Ensure models and agent workflows scale across tenants with strong data isolation, caching, and secure API access.
Lead a Cross-Functional Team: Collaborate with backend, frontend, and DevOps engineers to ship intelligent, production-ready features.
Monitoring & Feedback Loops: Define and monitor conversation analytics (drop-offs, booking rates, escalation triggers), and create pipelines to improve AI quality continuously.

Qualifications

Must-Haves:

5+ years of experience in ML/AI, with at least 2 years leading conversational AI or LLM projects.
Strong background in NLP, dialog systems, or voice AI preferably with production experience.
Experience with OpenAI, or open-source LLMs (e.g. LLaMA, Mistral, Falcon) and orchestration tools (LangChain, etc.).
Proficiency with Python and ML frameworks (Hugging Face, PyTorch, TensorFlow).
Experience deploying RAG pipelines, vector DBs (e.g. Pinecone, Weaviate), and managing LLM-agent logic.
Familiarity with voice processing (ASR, TTS, IVR design).
Solid understanding of API-based integration and microservices.
Deep care for data privacy, multi-tenancy security, and ethical AI practices.

Nice-to-Haves:

Experience with CRM ecosystems (e.g. Salesforce, HubSpot) and how AI agents sync actions to CRMs.
Knowledge of sales pipelines and marketing automation tools.
Exposure to calendar integrations (Google Calendar API, Microsoft Graph).
Knowledge of Twilio APIs (SMS, Voice, WhatsApp) and channel orchestration logic.
Familiarity with Docker, Kubernetes, CI/CD, and scalable cloud infrastructure (AWS/GCP/Azure).

Benefits

What We Offer

Founding team role with strong ownership and autonomy
Opportunity to shape the future of AI-powered sales
Flexible work environment
Competitive salary
Access to cutting-edge AI tools and training resources
Post your resume and any relevant project links (GitHub, blog, portfolio) to [email protected] . Include a short note on your most interesting AI project or voicebot/conversational AI experience.

Experience: 5 – 12 years

Salary Range: 40 – 60 Lacs P.A.

Location: Kolkata , Sector V

Job Information

Date Opened

02 Jun 2025

Job Type

Work From Office

Employment Type

Full Time

Work Experience

5-12 years

City

Kolkata

Country

India

Department

Web Development

Apply Now

Job Description

Requirements

Must-Haves:

Nice-to-Haves:

Benefits

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