A Technical Support Executive is responsible for resolving client or internal staff IT issues. They act as the primary point of contact for troubleshooting hardware, software, and network configuration queries. [1, 2]Core Responsibilities
- Diagnose Problems: Identify software, hardware, and network connectivity issues.
- Resolve Tickets: Track and close incoming technical requests via help desk systems.
- Guide Users: Talk customers through step-by-step actions to resolve system errors.
- Escalate Issues: Route complex problems to secondary tier teams or engineers.
- Maintain Systems: Install, update, and configure devices and system applications.
- Document Solutions: Write clear internal tech notes, user manuals, and FAQs.
Key Skills Required
- Troubleshooting: Excellent analytical skills to catch the root cause of systemic bugs.
- Communication: Ability to break down complex technical terms into simple language.
- OS Knowledge: Proficiency in Windows, Mac OS, and enterprise environments.
- Network Admin: Understanding of LAN, WAN, VPN, and firewall settings.
- Customer Service: High degree of patience and empathy under operational pressure.
- Age criteria 18 to 29 years
Pay: ₹16,825.87 - ₹37,298.44 per month
Work Location: In person
