Jewelnme Private Limited is a growing organization committed to delivering exceptional customer experiences. We are seeking Customer Service Representatives who are passionate about helping customers, resolving queries, and maintaining high service standards.
Job Summary
The Customer Service Representative will be responsible for managing customer interactions, providing product and service information, resolving customer concerns, and ensuring a positive customer experience through professional communication and timely support.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
- Assist customers with product information, order updates, and service-related questions.
- Resolve customer concerns and provide appropriate solutions in a professional manner.
- Maintain accurate records of customer interactions and follow-up activities.
- Coordinate with internal departments to ensure timely resolution of customer requests.
- Monitor and maintain customer satisfaction throughout the customer journey.
- Escalate complex issues to the appropriate team when required.
- Ensure adherence to company policies, procedures, and service standards.
- Contribute to maintaining a positive customer experience and brand reputation.
Required Qualifications
- Minimum 1 year of experience
- Excellent verbal and written communication skills.
- Basic computer knowledge, including Microsoft Office and email communication.
- Professional attitude with a customer-focused approach.
Preferred Skills
- Communication Skills
- Problem Solving
- Microsoft Excel
- Interpersonal Skills
Benefits
- Competitive salary package.
- Performance-based incentives.
- Professional work environment.
- Career growth opportunities.
- Learning and development programs.
- Employee recognition initiatives.
Pay: ₹20,000.00 - ₹26,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
