Onboarding Location-Mumbai, Work Location- Chandigarh
Key responsibilities:
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Drive Competitive Sales Growth
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Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
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Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
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Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
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Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
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Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
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Deliver Value to Customers and Patients
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Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
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Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
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When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
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Live by Novartis Code of Ethics and Values and Behaviors.
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Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
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Distribution of marketing samples (where applicable)
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To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes
Desirable Requirements:
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Established Network to target Customer Group desirable.
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Specific Product knowledge desirable.
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Sales in Healthcare / Pharma / related business.
Skills:
- Key Account Management
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Commercial Excellence
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Communication Skills
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Compliance
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Conflict Management
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Cross-Functional Coordination
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Customer Insights
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Professional Ethics
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Health care Industry
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Influencing Skills
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Negotiation Skills
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Selling Skills
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Technical Skills
Languages:
Commitment to Diversity and Inclusion / EEO paragraph:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
