Job Summary
Infra Technology Specialist role focused on delivering advanced app packaging solutions for MAC and MSIX within a hybrid work model supporting Medicare and Medicaid claims processing for payer systems while ensuring secure stable and scalable deployments that improve operational efficiency enhance claim accuracy and elevate overall service quality for healthcare stakeholders.
Responsibilities
Deliver end to end MAC application packaging solutions that ensure stable deployment of critical healthcare and payer applications across enterprise environments and hybrid workplaces
Develop MSIX application packages that improve reliability scalability and maintainability of business applications used in Medicare and Medicaid claims processing ecosystems
Coordinate closely with infrastructure operations and endpoint management teams to optimize packaging standards and streamline software rollout cycles for payer platforms
Implement rigorous testing and validation of MAC and MSIX packages to minimize production incidents and maintain high application availability for claims processing users
Create detailed packaging runbooks and operational documentation that enable smooth onboarding of peers and consistent execution of deployment procedures across hybrid work settings
Analyze incident trends and packaging defects to identify root causes and drive continuous improvements in packaging quality and automation efficiency
Collaborate with security and compliance stakeholders to ensure that all packaged applications align with organizational policies and healthcare regulatory expectations for data protection
Partner with business analysts and product owners in Medicare and Medicaid claims functions to understand application behaviors and translate them into packaging and deployment requirements
Optimize packaging processes for payer solutions by leveraging scripting and configuration techniques that reduce manual effort and deployment cycle time
Support production deployments by troubleshooting packaging related issues and providing timely resolutions that reduce downtime for claims operations and customer service teams
Coordinate with vendors and internal development teams to validate package compatibility updates and configuration changes for complex claims and payer applications
Document and share best practices for MAC and MSIX packaging across the infrastructure team to promote consistent standards and improve overall platform stability
Contribute to initiatives that enhance digital experiences for healthcare customers by enabling reliable access to critical applications that support accurate and timely claim adjudication
Qualifications
Possess strong hands on experience in MAC application packaging including creation testing distribution and lifecycle management of packages in enterprise environments
Demonstrate expertise in MSIX packaging with the ability to design optimize and troubleshoot packages for complex line of business applications used in payer ecosystems
Bring practical exposure to Medicare and Medicaid claims processes with awareness of transaction flows coding practices and compliance considerations impacting application behavior
Apply solid understanding of general claims operations and payer workflows to align packaging strategies with business usage patterns and performance expectations
Utilize sound knowledge of endpoint management and deployment tools to orchestrate large scale rollout of MAC and MSIX packages in hybrid working models
Exhibit strong analytical and problem solving skills that enable quick diagnosis of packaging failures performance bottlenecks and configuration conflicts
Communicate clearly with technical and nontechnical stakeholders to explain packaging impacts deployment plans and risk mitigation strategies
Display familiarity with healthcare regulatory landscapes impacting payer systems including requirements for security privacy and system resilience without acting as a compliance authority
Show commitment to continuous learning by staying updated on evolving MAC packaging techniques MSIX capabilities and industry trends in healthcare technology infrastructures
