Location: Kolkata (On-site)
Salary: Up to ₹15,000 per month
Employment Type: Full-Time
About the Role
We are looking for a smart, enthusiastic, and customer-focused individual to join our team as a Customer Support Executive / Sales Executive. The role primarily involves handling back-office operations, customer communication, lead coordination, and sales support. The ideal candidate should possess excellent English communication skills, a professional attitude, and the ability to manage multiple tasks efficiently.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer queries via phone, email, and WhatsApp.
- Coordinate with prospective clients and follow up on inquiries.
- Support the sales team by maintaining leads and customer records.
- Perform day-to-day back-office operations and documentation.
- Prepare quotations, proposals, reports, and maintain CRM/database.
- Schedule meetings, appointments, and follow-ups with clients.
- Maintain proper records of customer interactions and transactions.
- Coordinate with internal departments to ensure smooth client servicing.
- Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
- Ensure timely follow-up on pending tasks and customer requirements.
- Maintain confidentiality of company and client information.
Required Skills & Qualifications
- Graduate in any discipline (preferred).
- 0–2 years of experience in Customer Support, Sales, Telecalling, or Back Office Operations.
- Freshers with excellent communication skills are also encouraged to apply.
- Excellent verbal and written English communication is mandatory.
- Smart, confident, and presentable personality.
- Strong interpersonal and customer handling skills.
- Basic knowledge of MS Office (Word, Excel, Outlook) and Google Workspace.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with a willingness to learn and grow.
Preferred Qualities
- Good convincing and negotiation skills.
- Strong organizational and time management abilities.
- Customer-centric approach with problem-solving skills.
- Self-motivated, disciplined, and target-oriented.
- Ability to work independently as well as in a team.
What We Offer
- Salary up to ₹15,000 per month.
- Professional and growth-oriented work environment.
- Learning and career advancement opportunities.
- Hands-on exposure to customer relationship management and sales operations.
- Performance-based growth opportunities.
INTERESTED CANDIDATES CAN SHARE THEIR CV AT 8001871234/ [email protected]
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
