Greetings From Cognizant !
We are currently hiring for Ui Path Support and maintenance role with us .
Job Locations : Chennai/Bangalore/Hyd/Kolkata/Pune - 5 Days WFO
Rotational Shift.
Experience Range : 6 years to 12 years
We are seeking an experienced UiPath Support & Maintenance Developer to provide production support, maintenance, enhancements, and continuous improvement for enterprise RPA solutions. The candidate will be responsible for monitoring bot performance, troubleshooting production issues, implementing fixes, handling change requests, and ensuring SLA compliance across business-critical automation processes.
The ideal candidate should have strong expertise in UiPath development, support operations, incident management, root cause analysis, and stakeholder communication.
Key Responsibilities
Production Support & Maintenance
Provide L2/L3 support for UiPath automation solutions.
Monitor bot execution, queue performance, and system health.
Investigate and resolve production incidents within agreed SLAs.
Perform root cause analysis (RCA) and implement preventive measures.
Troubleshoot application, infrastructure, and bot-related issues.
Coordinate with business users and application support teams during incidents.
Enhancement & Change Management
Analyze change requests and enhancement requirements.
Develop, test, and deploy automation enhancements.
Perform impact analysis for application changes affecting bots.
Ensure smooth migration of changes across environments.
Monitoring & Reporting
Monitor UiPath Orchestrator performance.
Track bot utilization, success rates, and exception trends.
Prepare support dashboards and monthly service reports.
Proactively identify automation improvement opportunities.
Release & Environment Management
Support release deployments and production validations.
Manage credentials, assets, queues, and robots in UiPath Orchestrator.
Coordinate with infrastructure teams for server and environment issues.
Ensure backup, recovery, and disaster recovery procedures are followed.
Documentation & Governance
Maintain support documentation, SOPs, runbooks, and KT artifacts.
Adhere to organizational RPA standards and governance.
Participate in audits and compliance reviews.
Required Skills
Technical Skills
Strong experience in UiPath Studio, Robots, and Orchestrator .
Experience supporting attended and unattended automations.
Hands-on experience with REFramework.
Strong debugging and troubleshooting capabilities.
Knowledge of:
Queues
Assets
Triggers
Logs
Exception Handling
Credential Management
Experience with Excel, PDF, Email, File Handling, and Web Automation.
SQL query writing and database troubleshooting skills.
Experience with REST APIs and web services integration.
Version control experience with Git, Azure DevOps, or SVN.
Support & Operations Skills
Incident Management
Problem Management
Change Management
Release Management
SLA/KPI Tracking
Root Cause Analysis
Knowledge of ITIL processes
