Role Overview
The Cafe Operations Executive plays a key role in delivering an exceptional customer experience while supporting the smooth day-to-day operations of the café. This is a hands-on, customer-facing role that requires a proactive and adaptable individual who is comfortable taking ownership of a variety of responsibilities, from guest relations and cashiering to store upkeep and operational support.
Key Responsibilities
· Welcome customers and create a warm, friendly, and memorable café experience.
· Build strong relationships with regular customers and foster a sense of community within the café.
· Address customer queries, feedback, and concerns professionally and promptly.
· Ensure high standards of hospitality and customer service are maintained at all times.
Cashiering & Order Management
· Accurately process customer orders and payments using the POS system.
· Assist at the counter during busy periods and ensure efficient customer flow.
· Maintain cash handling procedures and ensure transaction accuracy.
· Support customers with menu recommendations and product knowledge.
Cafe Operations
· Support the smooth day-to-day running of the café.
· Ensure cleanliness, organisation, and presentation standards are maintained throughout the store.
· Assist with opening and closing procedures and daily operational checklists.
· Monitor inventory levels and assist with stock replenishment and ordering requirements.
· Help maintain food safety, hygiene, and operational standards.
Team Support
· Work closely with the café team to ensure efficient service and operations.
· Assist with training and onboarding of new team members when required.
· Support management with operational tasks and process improvements.
· Step in and assist across different areas of the business as needed.
Requirements
· Previous experience in hospitality, retail, customer service, or café operations preferred.
· Excellent communication and interpersonal skills.
· Strong customer service mindset with a friendly and positive attitude.
· Ability to multitask and remain organised in a fast-paced environment.
· Reliable, proactive, and willing to take initiative.
· Flexible and comfortable supporting a wide range of operational responsibilities.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
