Job Title: Talent Acquisition Manager
Location: Andheri East, Mumbai
Work Mode: Onsite
About the Role
We are seeking a highly driven and experienced Senior Manager – Talent Acquisition to lead and scale our recruitment function. The incumbent will be responsible for developing hiring strategies, managing large-scale recruitment operations, building high-performing TA teams, and partnering with business leaders to meet workforce requirements across multiple functions and locations.
Key Responsibilities
- Lead end-to-end Talent Acquisition strategy for voice, non-voice, customer support, sales, operations, support functions, and leadership hiring.
- Drive large-scale volume hiring and workforce planning to support business growth and ramp-up requirements.
- Partner with senior business stakeholders to understand hiring forecasts, manpower planning, and talent requirements.
- Build and manage a high-performing Talent Acquisition team, ensuring productivity, quality, and hiring target achievement.
- Establish recruitment KPIs, dashboards, and governance mechanisms to monitor hiring performance and TAT adherence.
- Develop sourcing strategies through job portals, social media, employee referrals, consultants, campus hiring, and alternate talent channels.
- Drive employer branding initiatives to enhance candidate attraction and engagement.
- Oversee recruitment budgets, vendor management, and recruitment process optimization.
- Ensure excellent candidate experience throughout the recruitment lifecycle.
- Lead offer management, salary benchmarking, negotiations, and onboarding governance.
- Analyze recruitment metrics and present actionable insights to leadership.
- Drive process improvements, automation, and best practices across the recruitment function.
- Collaborate with HRBP, Operations, Training, and Leadership teams to ensure seamless workforce management.
Desired Candidate Profile
- 8 to 10 years of experience in Talent Acquisition, preferably within BPO, BPM, Contact Center, Customer Support, or Shared Services industries.
- Proven experience in leading high-volume recruitment teams and managing large hiring mandates.
- Strong exposure to stakeholder management, workforce planning, and recruitment strategy.
- Experience in managing recruitment teams, team leaders, and recruiters.
- Strong understanding of BPO hiring dynamics, communication assessments, salary benchmarking, and shift-based hiring.
- Expertise in sourcing through Naukri, LinkedIn, job boards, referrals, social media, and recruitment marketing.
- Excellent leadership, people management, negotiation, and relationship-building skills.
- Strong analytical skills with experience in recruitment MIS, dashboards, and reporting.
- Ability to work in a fast-paced, target-driven environment.
Education
- Any Graduate
- MBA (HR) / PGDM preferred
Pay: ₹1,200,000.00 - ₹1,500,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
