Front Office Manager – Luxury Heritage Resort (Pre-Opening)
Location: THE WHITE HOUSE (NATURE VALLEY), Balotra, Rajasthan
About Us
THE WHITE HOUSE (NATURE VALLEY) is an upcoming ultra-luxury heritage property located in Balotra, Rajasthan, with a grand opening planned for November. Crafted entirely in elegant white marble, the property blends timeless royal architecture with modern luxury, offering guests an exceptional hospitality experience inspired by Rajasthan's rich heritage.
We are seeking a dynamic, experienced, and passionate Front Office Manager to lead our pre-opening operations and establish THE WHITE HOUSE (NATURE VALLEY) as one of Rajasthan's premier luxury destinations.
Key Responsibilities
- Supervise and manage the daily activities of the front office team.
- Ensure excellent customer service by greeting visitors and addressing inquiries professionally.
- Manage front desk operations, including reception, appointments, and visitor management.
- Train, mentor, and evaluate front office staff.
- Develop work schedules and assign duties to team members.
- Handle customer complaints and resolve issues promptly and professionally.
- Coordinate communication between departments to ensure efficient workflow.
- Maintain office records, reports, and administrative documentation.
- Monitor office supplies and coordinate procurement as needed.
- Ensure compliance with company policies, procedures, and safety standards.
- Prepare daily, weekly, and monthly operational reports for management.
- Support management with administrative and operational tasks as required.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
- 3–5 years of experience in front office, customer service, or administrative management.
- Previous supervisory or team leadership experience is preferred.
Required Skills
- Strong leadership and team management abilities.
- Excellent verbal and written communication skills.
- Outstanding customer service and interpersonal skills.
- Strong organizational and time management skills.
- Ability to multitask and work under pressure.
- Proficiency in Microsoft Office Suite and office management software.
- Problem-solving and conflict-resolution skills.
- Professional appearance and positive attitude.
Working Conditions
- Full-time position.
- May require weekend or holiday shifts depending on business operations.
- Office-based environment with frequent interaction with customers, clients, and staff.
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Paid sick time
Work Location: In person
