- Position: SAP CPI Support Engineer
- Location: Chennai
- Working Type: WFO (Full time role)
- Shift: 24/7 Rotational Shift
- Experience : 2+ years overall
- Interviews: 3 Interview rounds.
Key Responsibilities
Required Qualifications:
- 1-2 years of experience in Development/Support in SAP CPI
- Experience in SAP CPI application technology and having worked with an offshore team of monitoring analysts
- Experience in SAP PO/PI Monitoring
- Interface with technical and process teams & understand technical support requirements
- Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA)
- Essential Skills & Experience:
- Platform Expertise: Strong knowledge of SAP CPI, SAP BTP Integration Suite, API Management
- Technical Skills: Proficiency in XML, JSON, REST, SOAP, ODATA, Groovy/JavaScript, and Integration patterns.
- This role includes, but is not limited to the following:
- Verify & trouble shooting interface failures
- Monitor application performance
- System outages and incident handling
- Monitor and follow-up open notifications and Incidents in ServiceNow
- Monitor shared mailbox for user requested action
- Provide customer support through global hotline phone calls
- System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)
- On-call support during week Offs
- Follow documented escalation procedures
- Soft Skill Requirements:
- Must speak, read, and write English fluently
- Able to articulate technical issues to a non-technical audience
- Able to interact with Offshore team
Pay: ₹500,000.00 - ₹700,000.00 per year
Application Question(s):
- 1. How many years of experience do you have in developement/ Support in SAP CPI ?
2. Have you worked with Offshore team ?
3. Do you have experience in Groovy/JavaScript, SAP BTP Integration ?
4. Do you have exp in SAP PO/PI Monitoring ?
5. Are you ready to work in Rotational Shift ?
6. What is your current CTC ?
7. What is your expected CTC ?
8. What is your official notice period ?
Work Location: In person
