Digital Commerce Functional Expert — Order Taking & Contract Management
Function:
Digital Commercial & Growth Hub
Reports to:
Digital Commerce Product Head
Scope:
Global — CRM (MyCRM) & eB2B Platform (Opella+) — Order Taking & Contract Management
Role Overview
The Functional Expert supports the end-to-end product lifecycle for Order Taking & Contract Management capabilities within MyCRM (Opella's CRM) and Opella+ (Opella's eB2B platform), serving Sales Representatives, Key Account Managers, and Customer Service teams globally.
Main Responsibilities
A — Order Taking & Contract Management — Functional Expert (MyCRM & Opella+)
Support the end-to-end product lifecycle for the transversal Order Taking & Contract Management features within MyCRM and Opella+, serving Sales Representatives, Key Account Managers, Customer Service teams, and Trade partners globally:
Product Backlog & Delivery Support
Lead definition and maintenance of the product backlog for Order Taking and Contract Management features across MyCRM and Opella+, translating business requirements into well-defined user stories, epics, and acceptance criteria.
Order Taking & Contract Management — Solution Enablement Support
Support the rollout and continuous improvement of Order Taking features within MyCRM and Opella+, enabling Sales Reps and Customer Service teams to create, validate, and process customer orders seamlessly (manual order entry, cart management, promotional pricing, order confirmation workflows).
Support the configuration and management of Contract Management features within MyCRM, enabling Key Account Managers to create, track, and enforce customer agreements (trade terms, promotional contracts, rebate frameworks, compliance tracking).
Support the configuration and localisation of order and contract templates to meet market-specific commercial rules, pricing structures, and regulatory requirements (e.g., local trade terms, GDPR, data privacy).
Participate in UAT (User Acceptance Testing) cycles, coordinating with market teams and ensuring business sign-off on new features, releases, and contract/order configuration.
Integrations & Data
Collaborate with technical teams to support seamless integration between MyCRM, Opella+, and related systems (ERP, finance systems, logistics platforms, reporting and BI tools) to ensure end-to-end order and contract data flows.
Help define KPIs and measurement frameworks to track Order Taking performance (order fill rate, order processing time, eB2B adoption rate, self-service penetration) and Contract Management effectiveness (contract compliance rate, rebate accuracy, agreement coverage).
Vendor & Support Coordination
B — Product Governance & Stakeholder Engagement
Maintain product documentation, user guides, release notes, and training materials for order and contract management capabilities.
Liaise with commercial teams to gather field feedback, usage insights, and prioritisation inputs from Sales, Customer Service, and Key Account Management teams.
Required Qualifications
Education
Bachelor's or Master's in Business, Information Systems, Digital Commerce, or equivalent.
Experience
3–5 years as a Junior Product Owner, Business Analyst, or in a digital product/project role. Agile exposure is a plus.
CRM & eB2B
Basic knowledge of CRM and eB2B platforms. Salesforce, SAP, or similar experience is a strong advantage. Salesforce CG Cloud / B2B Commerce is a plus.
Commercial
Exposure to order-to-cash, contract management, or trade terms in FMCG/FMCH is appreciated but not required.
Agile & Data
Familiarity with Scrum/SAFe, Jira, and Confluence; comfort with KPI tracking and reporting tools.
Skills & Profile
Clear communicator, adaptable to field, product, technical, and finance audiences.
