Drive Client Excellence with a Leading MARA-Registered Immigration Firm
Aives Australia is an experienced, MARA-registered immigration firm with over 20 years of industry expertise, delivering trusted and result-oriented immigration solutions to clients globally. We are currently seeking an experienced Client Service Consultant with a minimum of 1 year of relevant experience to join our high-performance team.
This role is ideal for professionals who excel in client-facing environments and are confident in managing end-to-end client communication within structured immigration processes.
Key Responsibilities
- Act as the primary point of contact for clients throughout their immigration journey
- Manage end-to-end client communication with clarity, accuracy, and professionalism
- Guide clients on documentation requirements, timelines, and process expectations
- Maintain accurate client records and documentation within CRM systems
- Handle client concerns and escalations with a solution-oriented and professional approach
- Ensure high levels of client satisfaction and service quality at all stages
Required Experience & Skills
- Minimum 1 year of experience in immigration client servicing
- Strong understanding of visa processes and documentation requirements
- Excellent verbal and written communication skills
- High attention to detail and strong organizational skills
- Experience with CRM or case management systems
- Strong problem-solving ability and a client-first mindset
What We’re Looking For
- Individuals who demonstrate ownership and accountability
- Professionals who can balance client experience with compliance requirements
- Strong follow-up, coordination, and time management skills
- Ability to thrive in a fast-paced, performance-driven environment
Why Join Aives Australia
- Be part of a MARA-registered firm with 20+ years of credibility and expertise
- Clear growth pathway into senior client service and case management roles
- Performance-driven culture with strong learning and development opportunities
Employment Type
Full-time
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
- How many years of experience do you have in immigration client servicing?
- Which countries’ immigration processes have you worked on (Australia, Canada, UK, others)?
- What steps do you take to ensure no client follow-up is missed?
Work Location: In person
