Global Tax & Legal—Junior Learning Delivery Coordinator—India
Function: Global Tax & Legal
Reports To: Global Tax & Legal—Hyderabad Manager
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Description and Job Purpose
The post-holder will serve as supporting administration of our client conferences and learning programs ensuring a seamless execution of pre- and post-program activities resulting in an elevated attendee experience by being responsible for the following.
Client Conferences:
- Collecting changes/deletions/additions throughout the client nomination rolling process
- Checking marketing eligibility for invitees through the use of the Marketing Eligibility Analyzer (MEA) tool and advising PPMDs if their client is ineligible along with providing information on next steps
- Updating the records post conference to include final confirmed attendees
- Checking & maintenance of conference email inboxes and responding to questions/issues as required
- Processing CPE, providing all the pertinent information and sending certificates once confirmed
- Collecting pictures and bios of all our speakers (leveraging database/DPN)
- Sending calendar invitations to speakers regarding rehearsals and session times
- Creation of forms for chargebacks post conference, following up on any missing WBS codes
- Compiling attendee information and evaluation results into a comprehensive post-conference package
- Assisting with miscellaneous tasks related to client conferences
Global learning courses under the close supervision of the Senior Analyst Delivery Specialist:
- Set up, reporting and maintenance of participant registration system
- Assist with editing the Global Tax & Legal calendar with course dates for Global Tax & Legal Learning
- Branding and formatting learning materials
- Access control and loading of various documents onto Teams/SharePoint
- Act as Zoom producer for virtual learning sessions
- Set up, reporting and maintenance of evaluation system
- Maintenance of participant numbers on master schedule, completing course recharges and billing
- Uploading participant information onto the Deloitte Learning Platform (LMS)
- Manage Global Tax & Legal Learning central mailbox on daily basis.
- Supporting the provision of data and management information on a timely basis
- Amend distribution lists for Global Tax & Legal Learning networks
Skills and Personal Attributes Required
- Excellent oral and written communication skills
- Strong client service delivery mindset and skills
- Ability to build rapport with internal clients and external suppliers at all levels.
- Mature approach, including initiative and common sense.
- Professional in manner with a commercial approach to decision taking.
- Willing to work overtime and from the office base location in Hyderabad.
- Able to cope with a pressured and varied workload
- Able to multitask effectively with strong time / project management skills
- Ability to work to deadlines
- Strong team player
- Commitment to the role and self-development
- Excellent knowledge/grasp of English grammar and spelling
- Excellent IT skills - PowerPoint, Excel, Word, Teams, SharePoint etc. Expertise in Excela and Power BI would be particularly advantageous
- Knowledge & understanding of learning management & evaluation technologies
Specific Duties and Responsibilities
Course Coordination
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o Using registration tools to build, monitor, confirm registrations, Deloitte Learning Platform uploads
- Materials and course resources
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o Chase, collate, rebrand materials and course resources
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o Deal with pre and post work requests
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o Invoicing, recharges, budget reconciliation
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o Evaluation forms, summarising data, facilitator feedback
Annual Tasks
Assisting with annual tasks relating to the global calendar of programs:
- Building registration forms
- Updating data sources (e.g. catalog, internet sites etc.)
- Directory management
Other Responsibilities
- Teams/SharePoint site
- Deloitte Resources (internet)
o Liaising with Knowledge Management team to keep DR updated
- Updating distribution lists
- Reporting
o Analysing data as required for reporting purposes
o Send out calendar invites to all team meetings
Development of personal learning and developmental competencies
- Attend technical or non-technical training, in-house and external, as appropriate, to maintain and develop key skills.
- Attend seminars on Learning delivery methods as appropriate and read training literature to maintain and develop within the role and feedback key/useful learning points to rest of the Delivery team
- Any degree with 1-2 years of experience in a corporate environment
- Experience in a learning function is a distinct advantage
- Experience of a professional services environment is an added advantage
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
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