Service Lead – Customer Support
At Paramantra, we believe the revenue function: sales, marketing, and post-sales - is one of the
most important and complex parts of any business. It’s where people, strategy, and uncertainty
come together. Our customers are in the revenue function, and our company’s very reason for
existence is to build a better tomorrow for them.
Have you ever been in a role where systems didn’t talk to each other, issues kept recurring, and
customers expected faster resolutions than teams could deliver? If yes, you already understand
the problem we are solving.
We are looking for someone who can bring structure, ownership, and technical understanding to
customer support and service operations. Someone who can handle integrations, resolve
escalations, and ensure that day-to-day customer issues are managed with clarity and speed.
“But I don’t come from SaaS/IT …” That’s completely fine. We welcome that. What
matters more is your ability to understand systems, think logically, and solve problems.
Your role is to lead the service and support function end-to-end. You will work closely with
customers and internal teams to manage integrations, troubleshoot issues, and ensure
consistent service delivery. While product and engineering teams will support deeper technical
fixes, you will own the resolution journey.
Who Will Thrive Here
You might be someone who:
- Own customer support and service operations end-to-end, ensuring timely resolution of issues and escalations
- Coordinate with Product, Engineering, Sales, and Implementation teams to manage
integrations, troubleshooting, and customer concerns
- Monitor recurring issues, identify root causes, and improve processes to enhance customer experience and service quality
- Track tickets, SLAs, and customer feedback while maintaining clear communication with both technical and non-technical stakeholders
- Bring structure, accountability, and problem-solving skills to fast-moving situations while managing multiple priorities effectively
- Thrive in an environment that values ownership, logical thinking, collaboration, and continuous operational improvement
Requirements
- 5+ Years of experience in Customer Support, Technical Support, or Service Operations
- Experience in handling integrations, troubleshooting, and escalations, with the ability to manage multiple priorities
- Master’s degree in technical field (Computer Science, IT, Engineering, or related)
Pay: ₹600,000.00 - ₹900,000.00 per year
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
