About VAAS LLP
VAAS LLP is a Gurugram-based real estate developer creating premium low-rise builder-floor communities along the Dwarka Expressway. Its current projects — VAAS Aspire (Sector 99A) and VAAS Grandeur (Sector 84) — offer 3 & 4 BHK Stilt+4 luxury floors within gated, amenity-rich townships.
About the Role
VAAS LLP is looking for a CRM Executive to manage the customer relationship lifecycle post-booking — from sale confirmation to possession/handover — ensuring smooth documentation, payment collection, and customer satisfaction for buyers across VAAS Aspire, VAAS Grandeur, and future projects.
Key Responsibilities
- Manage end-to-end customer lifecycle post-sale: booking, agreement, payments, and possession
- Coordinate with the sales team for smooth handover of booked customers to CRM
- Track and manage payment plans (e.g., 35:65 payment schedules), generate demand letters, and follow up on due payments/collections
- Prepare and issue allotment letters, buyer agreements, and other legal/project documentation
- Handle customer queries, complaints, and escalations related to bookings, payments, or project updates
- Coordinate with legal, finance, and project teams for documentation and NOC processes
- Track possession timelines (e.g., 2027 possession for VAAS Aspire) and coordinate handover formalities
- Generate MIS reports on collections, bookings, cancellations, and customer satisfaction Conduct periodic customer satisfaction surveys and address feedback
Required Skills & Qualifications
Graduate/Postgraduate in any discipline (MBA preferred)
- Prior experience in Real Estate CRM or customer service role, preferably with a builder-floor/residential developer
- Strong knowledge of CRM tools and MS Excel
- Excellent communication and interpersonal skills
- Strong follow-up and coordination abilities
- Knowledge of RERA guidelines and real estate documentation process
- Attention to detail and ability to multitask
Why Join VAAS LLP
- Be part of a growing developer building landmark low-rise luxury communities on Gurgaon’s high-appreciation Dwarka Expressway corridor
- Direct exposure to end-to-end customer experience for premium residential projects
- Collaborative, fast-paced work environment with growth opportunities as the project portfolio expands
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
