About NNL One
NNL One is a comprehensive e-learning platform dedicated to transforming nursing education by offering a seamless blend of conceptual learning, practical skill training and expert mentorship. Recognized as one of the 'ET Now Best Education Brands 2024', we take pride in being the 'first choice of nursing toppers & aspirants' across the country. Our guiding philosophy, "We bring learning to people, instead of people going for learning," ensures that nursing aspirants, regardless of their location, can access quality education anytime, anywhere.
At NNL One, we provide structured preparation for nursing aspirants at every stage, from BSc Nursing and MSc Nursing to competitive exams like NORCET and NCLEX. Our students benefit from recorded and live classes, clinical simulation videos, physical learning resources and real-time CBT-based exam preparation. With top educators, dedicated mentors and personalized guidance through Margdarshak, we ensure that every student gets the right support from subscription to selection.
To enhance the hybrid learning experience, we have established NNL Academy, a one-of-a-kind offline centre that complements our digital platform. The academy offers state-of-the-art infrastructure, simulation-based practical training, a CBT lab for real exam simulations and high-quality interactive classrooms. This unique model bridges the gap between theory and practical learning, making sure our students are not only knowledgeable but also highly skilled professionals.
With over 2 lakh downloads and 10,000+ active paid users, NNL One is leading the way in accessible, affordable and career-driven nursing education, ensuring every aspirant gets the best learning experience and career opportunities.
Job Title: Team Lead – Inside Sales & Quality Check
Location- Sector- 9, Noida
Department – Sales & Quality Check
Industry - Edtech
Employment Type - Full-time
About the Role
We are looking for a results-driven Team Lead – Inside Sales & Quality Check to lead and mentor an inside sales team while ensuring high-quality customer interactions. The ideal candidate will be responsible for driving sales performance, maintaining quality standards, coaching team members, and improving overall customer experience through regular monitoring and feedback.
Key Responsibilities
Inside Sales Leadership
- Lead, motivate, and manage a team of Inside Sales Executives.
- Monitor daily sales activities and ensure achievement of individual and team targets.
- Conduct regular coaching sessions, one-on-one meetings, and performance reviews.
- Develop action plans to improve conversion rates and productivity.
- Assist team members in handling complex customer queries and objections.
- Ensure adherence to sales processes, CRM updates, and company policies.
Quality Check & Compliance
- Monitor and evaluate sales calls, chats, and emails for quality and compliance.
- Conduct regular call audits using predefined quality parameters.
- Provide constructive feedback and coaching to improve communication and sales effectiveness.
- Identify training needs based on quality assessments.
- Ensure compliance with company policies, scripts, and regulatory guidelines.
- Maintain quality scorecards and prepare periodic quality reports.
Performance & Reporting
- Analyse sales and quality metrics to identify trends and opportunities.
- Prepare daily, weekly, and monthly MIS reports.
- Collaborate with Training, Operations, and Business Heads to improve team performance.
- Recommend process improvements to enhance customer satisfaction and sales efficiency.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3–6 years of experience in Inside Sales, with at least 2–5 years in a Team Lead or Quality role.
- Prior experience in the EdTech industry is preferred.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proven experience in achieving sales targets.
- Strong analytical and problem-solving skills.
- Experience in call auditing and quality monitoring.
- Proficiency in CRM tools and Microsoft Excel.
- Ability to coach, mentor, and motivate sales teams.
- Strong organizational and time-management skills.
Key Performance Indicators (KPIs)
- Team sales target achievement.
- Conversion rate improvement.
- Quality audit scores.
- Customer satisfaction (CSAT) metrics.
- Productivity and attendance of team members.
- Training effectiveness and coaching outcomes.
- CRM accuracy and process compliance.
Preferred Attributes
- Customer-centric approach.
- Strong decision-making and conflict-resolution skills.
- Ability to work in a fast-paced, target-driven environment.
- Positive attitude with a focus on continuous improvement.
What We Offer
- Competitive salary with performance-based incentives.
- Career growth opportunities within the organization.
- Learning and development programs.
- Collaborative and dynamic work environment.
- Employee engagement and recognition initiatives.
CTC – 14 LPA with PF
Other Benefits yearly Bonus, Medical Policy, Leave Encashment,
Contact US- 9311349012, Email – [email protected]
Pay: ₹1,200,000.00 - ₹1,400,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
