JOB DESCRIPTION
Role TitleZonal Collection Manager / Zonal Collection Head East
Employee Interviewed
Reports To
Neelam Sharma
Company DMI Finance Private Limited
Function/ DepartmentConsumer Finance – Collections
LocationMumbai
1. JOB PURPOSE
(Summarize in one statement why the job exists; and how it contributes to the overall objective of the company)
Drive Collections for the region in the delinquent portfolio (30 DPD & above) ensuring adherence to Policy/ compliance protocols; Control delinquencies, cost of collections. forecast to ensure it is within the threshold; bounce & penal charges collections; monitor the portfolio and contribute through quality inputs to the business and policy teams for corrective actions; plan and evaluate the capacity needs and work in tandem with the strategy team for implementation of strategies that include digitization/cost reduction projects
2. ORGANISATIONAL CHART
(First level reporting chart for the job)
3.PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
1.Ensuring minimal flows from front end to 30+ and reduce losses.
Restrict the flow of delinquent accounts to higher Days Past Due by efficient BKT closing through on role employees and external vendors
Monitor and review delinquent accounts effectively
Control inventories & strategize to lower the NPA
Minimize NPA and ensure that it is within the budget
Focus on operational efficiencies and deliver on cost targets
Analyze portfolio behavior & taking proactive measures
Monitor overall performance of the region wrt Collection KPIs and scorecard metrices
2.Team/ Agency Management
Evaluate the capacity needs and ensuring timely staffing & hiring in line with the portfolio to drive bucket efficiencies
Identify and hire Agency managers (in Collections team)
Evaluate/ Review & recommend agency empanelment
Set up of BKT-wise, manager-wise & agency-wise daily, weekly & monthly targets
Ensure training programs for new joiners & internal debt training programs for collection managers & external vendors.
Ensure that the agency bills are raised in a timely manner and without discrepancies
3.Cross Function Management
Liaison with support functions to improve portfolio performance
Devise strategy along with credit team to ensure strict controls on quality of sourcing
Identify potential fraud & work on it in co-ordination with the credit / Ops and Legal team
Provide inputs to the fraud control team on early indicators and support investigations
4.Audits, Compliance & Policy/ Process Controls
Drive team to achieve satisfactory audit ratings done external agencies & drive compliance of regulatory requirements
Ensure adherence to DMI code of conduct Policy
Ensure adherence to Compliance of data security norms
Ensure adherence to Adherence to process control requirements
5.Control & Resolution of Escalations
- Ensuring all customer escalations are closed in a timely manner
Other Dimensions (FY 23)
(Significant volume dimensions associated with the job)
Total Team Size: 3-4
Number of Direct Reports: 4-5
Number of Outsourced/ agency employees- 120-150 nos.
< Other volume dimensions e.g. No. of agencies managed: 8-10
4. SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
a)Qualifications
Minimum Qualification required: Graduate/Postgraduate (Any stream)
b)Work Experience
10-14 years of total experience; relevant experience 8-12 years
Banking/NBFC
Communication Skills
Negotiation Skill
Team Management
Presentation Skills
Analytical Skills
