Job Title: Call Center Executive – Hospital
Company: Sugam Hospitals
Location: Chrompet, Chennai
Industry: Healthcare / Hospital
Hospital Type: 120-Bed NABH Accredited Multispecialty Hospital
Key Responsibilities
- Handle incoming and outgoing patient calls professionally and courteously.
- Schedule, reschedule, and confirm appointments for consultants and diagnostic services.
- Provide accurate information regarding hospital services, departments, doctors' availability, and health packages.
- Address patient queries and escalate complaints to the concerned department when required.
- Coordinate with OPD, IPD, Diagnostics, Pharmacy, and other departments for seamless patient support.
- Maintain accurate call logs and update patient information in the Hospital Information System (HIS).
- Follow up with patients for appointment reminders, health check-up packages, feedback, and promotional campaigns.
- Ensure high standards of patient satisfaction through prompt and effective communication.
- Adhere to NABH guidelines, hospital policies, and quality standards.
- Meet daily call handling and service quality targets.
Eligibility
- Graduate in any discipline.
- Minimum 1 year of experience as a Call Center Executive, Customer Support Executive, or Telecaller in a hospital or healthcare industry.
- Experience with Hospital Information Systems (HIS) or appointment scheduling software will be an added advantage.
Required Skills
- Excellent verbal communication skills in Tamil and English (Hindi is an added advantage).
- Strong customer service and interpersonal skills.
- Good computer knowledge (MS Office, email, and hospital software).
- Positive attitude, patience, and problem-solving skills.
- Ability to handle high call volumes efficiently.
Preferred Candidate Profile
- Experience in a multispecialty hospital.
- Knowledge of NABH standards and patient service protocols.
- Ability to work under pressure while maintaining service excellence.
Immediate joiners will be preferred.
Work Location: In person
