Key Responsibilities:
- Receive customers and their attendants in a welcoming manner, and answer telephone calls.
- Answering all queries by customers/attendants politely.
- Listen to the customer/attendant carefully and guide the patient in the rightway.
- Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers, etc.,
- Guide the customers to get the investigations done properly.
- Maintain cordial relations with the customers.
- Maintain all relevant records i.e., logbook, appointment diaries, etc.,properly. Maintain confidentiality of customers.
- Preparing MIS report and summary.
- Work with the medical staff to develop, implement and carry out improvement programs.
- Act proactively in the quality improvement program.
- Perform other duties as assigned by relevant authorities.
What is the profile of the person who will be successful in this role?
- Proficiency in verbal communication – English and Kannada/Hindi.
- Any local Language proficiency is an added advantage.
- Qualification – Graduate/Postgraduate. Experience – 0 to 2 Years.
- Demonstrated ability to work effectively in a team environment.
- Demonstrated problem-solving skills in a complex environment.
- Demonstrated effective interpersonal relations and customer service skills.
- Good organizational and time management skills.
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Basic knowledge of Microsoft Word, and MS Excel and ability to use other computer programs and applications in ways that facilitate panel management.
Pay: ₹15,000.00 - ₹28,000.00 per month
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
