Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Human Resource Service Delivery (HRSD)
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support organizational functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and enhance performance, contributing to the overall efficiency of business processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing and continuous improvement.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
- Experience in monitoring and maintaining enterprise-level software applications to ensure optimal performance.
- Ability to work collaboratively within a team environment and communicate technical information effectively to non-technical stakeholders.
- Familiarity with incident management and change management processes within IT service frameworks.
Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
