To lead and manage Clinical Practice as a centralized support and shared services function for US healthcare programs, ensuring high-quality delivery, regulatory compliance, and consistency across engagements. The role is responsible for driving standardization, operational efficiency, and capability building, while supporting business units with clinical expertise, scalable solutions, and process excellence across all clinical practice areas.”
Operational Leadership
Manage end-to-end clinical program delivery (PA, UM,etc.)
Ensure adherence to SLAs, KPIs, and quality benchmarks
Drive productivity and cost optimization initiatives
People Management
Lead, mentor, and develop clinical teams (USRN/PharmD/coders)
Drive employee engagement and retention initiatives
Manage performance reviews and capability development
Client & Stakeholder Management
Act as primary point of contact for client interactions
Provide regular updates, insights, and performance reports
Manage escalations and ensure timely resolution
Process & Quality Management
Implement SOPs, governance frameworks, and quality controls
Drive continuous improvement initiatives
Ensure compliance with regulatory and client requirements
Strategic Initiatives
Support new transitions and program expansions
Identify automation and innovation opportunities
Contribute to business growth and capability building
