The Process Design Executive will study department-level operations in detail, observe how work is actually performed, document every step, and convert those observations into structured SOPs, workflows, checklists, reports, and training documents. The role also requires identifying whether a problem is due to a system gap, process redesign need, or training issue, then recommending practical solutions that improve efficiency without unnecessarily depending on software changes first.
This person will work closely with business teams to standardize operations, support implementation through tools such as Business Central, Google Forms, Excel, and dashboards, and ensure adoption through regular training and process monitoring. Process roles commonly require ongoing optimization, documentation updates, cross-functional coordination, and the ability to guide teams through change.
Key Responsibilities
- Study one department/process at a time by observing live operations for at least 2 days and understanding each step, dependency, handoff, exception, and pain point.[3][2]
- Observe, document, and map current processes, including actual work practices followed by coordinators, supervisors, and team members.[1][2]
- Prepare SOPs, process notes, checklists, workflows, reports, and training manuals based on real-time observation and business needs.[3][1]
- Capture supporting evidence through photos, videos, samples, forms, registers, and system screenshots wherever required for process documentation and training readiness.
- Define role-wise responsibilities, especially for coordinators and key process owners, to improve accountability and execution clarity.[3]
- Create process flags to classify issues into:
o Training required,
o Redesign of existing process required,
o New system or automation requirement,
o Alteration in existing system required.
- Identify operational gaps, duplicate work, delays, manual errors, non-value-adding steps, and process bottlenecks, then recommend practical improvements. Standard process-engineering roles emphasize bottleneck identification, analysis, and implementation of effective changes to improve efficiency.[2][1]
- Suggest simple process corrections before proposing software changes; for example, improving registers, approvals, formats, or responsibility mapping where that can save time and reduce confusion.
- Coordinate with internal stakeholders for process changes, implementation support, and system-related requirements in Business Central, Google Forms, Excel trackers, and dashboards.
- Prepare help-ticket or escalation logic for process breakdowns, training flags, redesign flags, and new system requirements.
- Train blue-collar and white-collar employees, including senior and junior staff, whenever a new process is introduced or an existing process is changed.
- Ensure process adoption through refresher training, follow-up checks, observation audits, and revision of documents when required.[3]
- Periodically review existing SOPs and workflows and rewrite, alter, or improve them based on new business conditions, scale, errors, or compliance needs. Maintaining and updating process documents is a standard requirement in process-engineering roles.
- Submit structured reports to management on findings, risks, corrective actions, improvement opportunities, and implementation progress.[3]
Required Skills
- Strong process observation and documentation ability.
- Ability to create SOPs, workflows, checklists, reports, and training material.
- Good analytical and problem-solving skills, with the ability to challenge assumptions and redesign inefficient workflows. Analytical thinking and process optimization are commonly cited requirements for process-engineering positions.
- Lean mindset with focus on waste reduction, efficiency, and practical improvement. Lean and continuous-improvement exposure is frequently expected in process-oriented roles.
- Ability to differentiate between training issue, process issue, and system issue.
- Strong communication and training skills across varied employee categories and education levels. Process roles often require mentoring, coaching, and change management capability across teams.[2]
- Patience, maturity, and confidence to work in an unorganized or semi-structured environment.
- Hands-on comfort with Excel, Google Forms, dashboards, and ERP/business systems such as Business Central.
- Good reporting, presentation, and follow-up capability.[3]
Candidate Profile
- 2–5 years of relevant experience in BPO processes, operations excellence, SOP creation, process improvement, training, or business process documentation.
- Candidates with experience as a soft skills trainer may also fit, provided they have strong process understanding, documentation ability, and implementation discipline.
- Must be a thinker, observer, and problem-solver with the ability to translate messy real-world operations into structured systems.
- Must be willing to work closely with both shop-floor/field staff and office teams.
- Should be comfortable handling change, resistance, and on-ground implementation challenges.
Pay: ₹30,000.00 - ₹50,000.00 per month
Application Question(s):
- Where do you stay? Kindly share your exact location
- We are located at Banerjeehat Maheshtala. Will it be convenient for you?
- Notice period?
Work Location: In person
