The Asia Pole Gas Turbine Technical Leader is responsible for technically leading issue resolution and customer communications in the areas of Combustion and Hot Gas Path. This role partners closely with cross-functional engineering teams, including Design/Fleet Engineering, Systems Engineering, Outage Engineering, Monitoring & Diagnostics, Materials & Process Engineering, and ITR Services, to drive timely and effective resolution of customer issues and technical requests.
This position provides a strong platform for cross-functional problem solving, root cause analysis, and the development of effective technical solutions. The role requires the ability to make informed decisions with limited data, apply project management discipline, and maintain direct communication with customers to enhance service quality, delivery, and overall satisfaction.
The Technical Leader will apply both technical and business acumen to guide the team in day-to-day customer issue resolution, root cause investigations, and customer communications.
Job Description - Essential Functions:
- Drive a strong culture of safety and ensure compliance with global standard work, established processes, and safety-critical procedures.
- Lead high-quality resolution of ER cases and provide technical support for root cause investigations.
- Ensure technical communications are accurate, timely, and of high quality, including support for user conferences, customer engagements, and related coordination activities.
- Manage regional technical escalations, including weekend duty phone support as required.
- Support the installed base by resolving customer issues and communicating key technical matters effectively to customers.
- Remove barriers and enable the team to meet committed timelines while executing key priorities, standard work, and process discipline.
- Coach team members to improve technical quality in issue resolution and support RCA technical approval activities.
- Collect, categorize, and structure historical technical information and issue responses to strengthen knowledge management and improve future issue resolution.
- Provide field experience feedback to design engineering teams to drive product improvement.
- Ensure adherence to established technology processes and standards.
- Support team members in their TDA improvement plans and development goals.
- Provide input to people leadership to support timely recognition and celebration of team achievements.
Basic Qualifications
- Bachelor's Degree in engineering from an accredited university or college
- A minimum of 10 years of gas turbine engineering experience or related technology
Desired Characteristics
- Strong organizational and prioritization skills.
- Demonstrated ability to work effectively in a matrixed global organization.
- Experience interfacing directly with customers.
- Customer-focused with strong written and verbal communication skills, able to tailor messaging to the appropriate audience.
- Humble, open, collaborative, and committed to continuous learning.
- Strong “One Team” mindset with the ability to work cross-functionally to support customers despite internal challenges.
- Experience with Six Sigma DMAIC, TOPS 8D, or other root cause analysis methodologies.
- Ability to adapt quickly to changing priorities across multiple concurrent projects.
- Willingness to challenge the status quo and drive toward the best technical and business outcomes.
Relocation Assistance Provided: Yes
