Hiring E Commerce sales lead with 4–7 years in e-commerce operations and/or B2B sales. Fast growing company with huge upside for job role enhancement.
Manage B2C and B2B sales lead.
Focus areas
Shopify operations: Own the end-to-end — orders, inventory, fulfilment workflow, tracking, returns, refunds.
Order handoff: Brief the Dispatch Coordinator daily on orders to pick, pack, and ship, and in what priority. B2C customer service: Respond on WhatsApp Business, Instagram DMs, email, and Shopify chat within 2 working hours.
Post-purchase comms: Order confirmations, dispatch updates with AWB, delivery follow-ups. Marketplaces: Manage Amazon and Pepperfry listings as those channels activate — info, pricing, stock, messages.
Returns and escalations: Handle returns, refund processing, escalations needing human judgement.
B2B groundwork: Build a Gujarat-wide prospect database; initial outreach and sample requests.
MUST-HAVE SKILLS
- Hands-on Shopify backend experience — order management, inventory, basic store admin.
- Strong customer service skills, written and verbal, in English, Hindi, Gujarati.
- B2B sales aptitude — relationship building, pipeline tracking, quotations, follow-up discipline.
- Computer literate — Shopify, Excel, WhatsApp Business, basic CRM.
- Self-driven and presentable — manages own time and represents the brand in client meetings.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Provident Fund
Work Location: In person
