JD -
The Underwriting Team Leader (TL) primary responsibilities include guiding the Underwriters to
daily, weekly and monthly production goals, while ensuring the level of expected service, quality
and integrity of the loans are maintained. The Processing TM will be responsible for having
one–on-one mentoring sessions with the team members to instill awareness of the team member’s
goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan
identified for success. The Processing TM will serve as a communication liaison to ensure that
changes are effectively communicated to their team members and as an escalation path for
member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense
of urgency with an ability to work in a team environment, maintaining excellent organizational,
communication, and PC skills.
Essential Job Functions
Manage team consisting of 10-15 Jr. Underwriters and Underwriters
Monitor and send daily production emails with quality/production tips, current production
challenges, plans to maintain Service Level Agreements, etc.
Motivate and lead team to success using recognition, team building activities and positive
reinforcement
Set and manage to production and quality expectations
Pipeline Management to ensure SLA metrics are met each day and loan assignment is
compliant with licensing requirements
One-on-One mentoring, weekly or as needed, for team members who are not meeting the
production and/or quality expectations (inform Unit Manager of any recurring performance
issues, develop action plans to address)
Document all One-on-One coaching sessions to identify and track improvement
Hold daily/weekly huddles to discuss results from previous days, changes, etc.
Function as a SME and lend assistance for questions and scenarios
Ensure trends are provided to Unit Manager for implementation of job aids, training tool
updates, etc.
Maintain current knowledge of client scope requirements and Underwriters
Assist in resolving Underwriting issues or customer escalations as they arise
Assist in understanding underwriting decisions and conditions
Monitor and approve timecards in ADP
Address personnel issues with guidance from Unit Leader and Human Excellence team
Complete performance reviews
Ensure no Personal and/or Proprietary Information (PPI) is present in team area
Monthly Goal Expectations:
Manage team members to deliver a consistently exquisite experience for the client’s
customers by meeting customer satisfaction objectives, including timely and compliant
welcome, approval, closing, and weekly contacts, meeting loan closings based on original
requested close date, meeting target turn times established for refinances, and managing that
pipelines do not exceed specified age range
Manage risk and quality by ensuring team members are compliant when speaking to
customers and 3 rd parties, as well as ensuring In-line QC and post-closing audit results are
within established targets
Manage daily productivity of the team to achieve monthly funding and final dispositions
established
Document monthly conversation with team members, as well general huddles held, and/or
specific feedback/direction given to the team member
Demonstrate a commitment to diversity and model behaviors which value each individual for
their unique contribution and create an environment that allows each employee to reach
their potential
Required Skills and Behaviors:
Minimum 3+ years Origination background with supervisory experience
Underwriting experience within past 3 years
Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and
automated underwriting engines
Acts as a champion for the customer/client, ensuring decisions and actions help achieve their
goals
Ability to manage risks while ensuring optimal value and outcomes are achieved
Demonstrate a bias for action and a commitment to achieving sustainable results
Demonstrate visible commitment to Digital Risk and client core values
Ability to develop and align the talent needed to meet business goals
Strong analytic, interpersonal, and verbal and written communication skills
Detail oriented
Ability to work in a flexible and production oriented environment
Must be able to promote and foster a positive work environment
Must be able to work in a high stress environment while delivering a high-level of customer
service
Must be willing and able to work as part of a team
Good computer knowledge-paperless environment
NMLS-MLO Licensure preferred
Candidates must be available to work outside of normal business hours when necessary
To Apply - Call / Whatsapp, Irfan - 9742411550.
Pay: ₹1,100,000.00 - ₹1,300,000.00 per year
Work Location: In person
