- Data Analysis: Interpret data, analyze results using statistical techniques, and provide ongoing reports.
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Database Development: Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and quality.
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Data Acquisition: Acquire data from primary or secondary sources and maintain databases/data systems.
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Trend Identification: Identify, analyze, and interpret trends or patterns in complex data sets.
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Data Cleaning: Filter and clean data by reviewing reports and performance indicators to locate and correct issues.
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Prioritization: Work with management to prioritize business and information needs.
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Process Improvement: Locate and define new process improvement opportunities.
Educational Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field. MBA is a plus.
Experience
- 5+ years in data-driven business roles (preferably in SaaS, Fintech, or Contact Center environments).
Functional/Technical Skills
- Technical expertise in data models, database design, development, data mining, and segmentation techniques.
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Strong hands-on experience with writing complex SQL queries.
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Proficiency in queries, report writing, and presenting findings.
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Strong analytical skills with attention to detail and accuracy.
