Job Summary
Responsible for guiding customers through significant life purchases (engagements, anniversaries, etc.) by providing expert product knowledge and a high-end service experience. Your goal is to meet sales targets while building long-term relationships with a loyal clientele.
Key Responsibilities
- Consultative Selling: Engage with customers to understand their needs, preferences, and budget; provide personalized recommendations on metals, gemstones, and designs.
- Product Expertise: Stay updated on the latest trends, hallmarking's, and technical specifications (e.g., the 4Cs of diamonds) to educate customers and handle objections.
- CRM & Client ling: Maintain a database of client preferences and important dates (birthdays/anniversaries) to drive repeat business through personalized follow-ups.
- After-Sales Service: Manage requests for resizing, polishing, and repairs; handle returns or complaints with a professional and solution-oriented mindset.
Required Skills & Qualifications
- Experience: 1–3 years of experience in retail sales (Jewellery, Luxury Goods, or Premium Fashion experience preferred).
- Knowledge: Basic understanding of precious metals (Gold, Platinum, Silver) and gemstones (Diamonds, Rubies, etc.).
- Communication: Exceptional verbal communication skills with a persuasive yet graceful tone.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
