Key Responsibilities1. Customer Handling
- Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide accurate information.
- Maintain professional and courteous communication with customers.
- Follow up with customers to ensure their concerns are properly resolved.
2. Complaint Management
- Receive, record, and track customer complaints.
- Coordinate with Quality, Production, Sales, Dispatch, and other departments for complaint resolution.
- Ensure complaints are resolved within the defined turnaround time.
- Maintain proper records of complaints and their resolutions.
- Escalate critical or unresolved issues to the reporting manager.
3. Order & Delivery Coordination
- Coordinate with the Sales and Dispatch teams regarding customer orders.
- Provide customers with updates regarding order status and delivery timelines.
- Follow up on delayed or pending orders.
- Assist in resolving delivery-related issues.
4. After-Sales Support
- Handle product-related queries and service requests.
- Coordinate with the concerned department for product replacement, repair, or technical assistance wherever required.
- Maintain records of service requests and customer feedback.
- Ensure proper closure of customer cases.
5. Customer Data & Documentation
- Maintain accurate customer records in ERP/CRM or company systems.
- Update customer complaints, queries, follow-ups, and resolution status.
- Prepare daily/weekly/monthly customer service reports.
- Maintain proper documentation of customer communications.
6. Customer Relationship Management
- Build and maintain positive relationships with customers.
- Collect customer feedback and share important observations with management.
- Identify recurring customer issues and highlight them to the concerned departments.
- Contribute ideas for improving customer service processes.
Required Skills
- Good communication and interpersonal skills.
- Good knowledge of MS Office, especially Excel.
- Basic knowledge of ERP/CRM software will be an advantage.
- Strong follow-up and coordination skills.
- Problem-solving and customer-handling ability.
- Ability to remain calm and professional while handling difficult customers.
- Good documentation and reporting skills.
- Ability to work effectively with multiple departments.
Qualification & Experience
- Education: Graduate in any discipline.
- Experience: 1–3 years in Customer Service, Customer Support, Order Management, Sales Coordination, or a related role.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
