Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure Integration Services
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and support business continuity through timely and effective problem resolution.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance efficiency.
- Provide timely updates to stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure Integration Services.
- Experience with cloud-based integration platforms and middleware solutions.
- Strong problem-solving skills with the ability to analyze complex system interactions.
- Familiarity with monitoring and diagnostic tools to track system health and performance.
- Ability to work with APIs, connectors, and data transformation techniques within integration services.
- Good communication skills to effectively collaborate with technical and non-technical teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Azure Integration Services.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
