Job : Pricing Executive (Sea/Air-FF)
Location: Kochi
Reports To: Team Lead / Operations Manager
Job Summary:
The International Logistics Executive is responsible for managing and coordinating global shipment operations within a BPO environment. The role involves handling overseas client communication, tracking shipments, ensuring documentation accuracy, and supporting end-to-end logistics processes while meeting service level agreements (SLAs).
Key Responsibilities:
Coordinate international shipments (air/sea) from origin to destination
Communicate with global clients, vendors, freight forwarders, and customs agents
Track shipments and provide real-time updates to clients
Handle import/export documentation (Invoice, Packing List, Bill of Lading, Airway Bill, etc.)
Ensure compliance with international trade regulations and customs requirements
Resolve shipment delays, discrepancies, and logistics issues proactively
Update CRM systems with accurate shipment and client data
Prepare reports on shipment status, delays, and performance metrics
Support billing and invoicing processes, including freight cost verification
Maintain SLA adherence for response time and service quality
Key Skills & Competencies:
Strong understanding of international logistics and supply chain operations
(Experience in Network Business Logistics mandatory)
Excellent communication skills (especially with international clients)
Knowledge of Incoterms and shipping documentation
Problem-solving and coordination skills
Proficiency in MS Excel, email handling, and CRM tools
Ability to work in rotational/night shifts
High attention to detail and time management
Qualifications:
Bachelor’s degree in Logistics, Supply Chain, Commerce, or related field
2–3 years of experience in logistics/BPO/international operations with Network Business Trading
Additional Requirements:
Willingness to work in shifts (including night shifts)
Ability to handle high-volume operations and pressure
Strong coordination and teamwork skills
Pay: ₹25,000.00 - ₹33,000.00 per month
Benefits:
Work Location: In person
