Career OpportunitiesJob Code: IJP-Executive - Customer Engagement (Agency)Position
Executive - Customer Engagement (Agency)No. of Positions1Department
OperationsFunctionOperations - AgencyReporting to
Manager/Chief Manager - Customer EngagementBand5Location
Vapi OfficeLast date of submissionKey Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial Renewal Premium
Managing Petty cash vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Measure of Success:
Customer Engagement - 70%
Surrender Retention - 70%
NPS-90
100% Banking with 24 hours.
Vendor payment TAT should be 10 days
Surrender Requests1%
100 % Accuracy of POS requests
100 % Accuracy of Customer service
Zero Day upload of POS Claims Docs in FTP server.
Audit rating 2
Desired qualifications and experience:
Graduate / Post-Graduate in any discipline.
2-3 year’s experience handling front end customer services
Knowledge of service quality is required
Knowledge and skills required:
Must be highly customer centric
Excellent communication skills
Good co-ordination skills
Data management on Excel should be good
