This is a remote position.
Location- Location: Delhi | Ahmedabad | Surat | Mumbai | Nagpur | Bangalore | Kochi | Coimbatore | Bhubaneswar | Guwahati | Jaipur |
About the Role
We are looking for a skilled and customer-focused Field Service Engineer to manage installation, breakdown service, and preventive maintenance of IVD diagnostic instruments across assigned territories. This is a hands-on, field-based role requiring strong technical acumen, customer engagement skills, and discipline in documentation and follow-up.
Key Responsibilities
1. Installation & Breakdown Handling
– Install diagnostic instruments at customer sites, ensuring complete validation and handover
– Attend breakdown calls promptly and resolve issues to ensure minimal downtime
– Coordinate with application and product teams for any advanced troubleshooting support
2. Preventive Maintenance (PM)
– Perform scheduled preventive maintenance as per SOPs and PM calendar
– Ensure completion of PM documentation and customer sign-off on service reports
– Flag recurring issues or deterioration in instrument performance to senior engineers or managers
3. Customer Engagement & Support
– Maintain a professional and proactive relationship with customers
– Train users on instrument handling and maintenance best practices
– Promote new tests and features in installed systems where relevant (cross-selling mindset)
4. Documentation & Compliance
– Complete all service call documentation, including call reports, PM checklists, and part usage
– Maintain discipline in Helpdesk and CRM updates, field reporting, and escalation protocols
– Ensure compliance with safety and quality standards at customer sites.
Qualifications & Experience
– Diploma or Degree in Biomedical, Electronics, Instrumentation, or related engineering field
– 2–5 years of experience in service of medical diagnostic instruments
– Experience with , CLIA automation is preferred
Skills & Competencies
– Strong technical troubleshooting and repair skills
– Good communication and customer handling skills
– Organized, self-motivated, and process-driven
– Willing to travel extensively in the assigned territory
Join Our Team We are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.
At Immunoshop, you’ll find more than just a job—you’ll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.
