DUTIES AND RESPONSIBILITIES:
- Welcome guests and greet them cheerfully, offer them seats
- Knowledge of basic medical terminologies, test and procedures
- Having thorough knowledge on all the services available in the hospital
- Ability to handle multiple tasks and be accountable for responsibilities
- To check OP file is complete with proper registration and zero error in filling the self declaration form
- Ensures no patient goes unattended. It is the FOs responsibility to treat each patient as the guests of the hospital
- Ensures that no patient is made to wait for a long time and in case of emergency if it is delayed patients should be informed of the same.
- Answering the telephone calls in a professional and courteous manner within minimum rings.
- Provide information to the customers, as per their requests and resolve their queries and issues in coordination with other departments
- Perform data entry operations of updating the Chairman’s appointment and inform the patient to confirm their consultation
- Transfer the received calls to the concerned departments in case of specific enquiries
- Respond in a calm and professional manner to emergency situations
- Maintain Front Office Register and answer queries of patients about meeting times of surgeons and expert consultants.
- Answer all queries of the patients/ attenders clearly.
- Train the new employees about guest relations.
- Explaining patients about the prescription, nutritional needs and follow ups.
- To respect and maintain privacy and dignity of clients, assure client confidentiality at all times.
- Should always be in position as insisted by the Chairman
- Should be courteous, polite and helpful to the public and clients at all time and thus manage the crowd in the hospital.
- Liaising with patients, general practitioners, health care professionals, and patient’s family members in a compassionate and kind manner.
- Receiving and conveying messages in writing, electronically and verbally.
- Contributing equitably in the maintenance of cleanliness of the medical practice.
Job Types: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
