Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Backup Architecture and Design
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to ensure seamless system operations. The position demands continuous engagement with multiple system components, collaborating with different teams to maintain system stability and performance throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Backup Architecture and Design.
- Strong understanding of cloud infrastructure and backup solutions.
- Experience with troubleshooting and resolving issues in complex IT environments.
- Ability to analyze system logs and performance metrics to identify anomalies.
- Familiarity with disaster recovery planning and implementation.
- Excellent problem-solving skills with a focus on root cause analysis.
Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Backup Architecture and Design.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
