Responsibilities: JOB RESPONSIBILITIES:
- Review the work performed by AR Analyst team and document any quality issues.
- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
- Participate in developing process documentation.
- Provide feedback and work with the training team to provide remedial training.
- Always be at the forefront of ethical behavior and never be a bystander.
Recognize and respect cultural diversity.
- Adapt communication to an individual’s ability to understand. • Use medical terminology appropriately.
- Respond to communications received within a reasonable time frame.
- Project a professional manner and image.
- Adhere to ethical principles.
- Demonstrate initiative and responsibility.
- Work as a team member.
- Efficient Time Management.
- Prioritize and perform multiple tasks.
- Adapt to change, including new hours of operation and methodology.
- Attend functional team meetings and mandatory in-service education.
Maintain proper observation and adherence to company policies and procedures.
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Should have worked as a Quality Controller for AR Analysts for at least one year with AR analyst for providers or should have worked more than 6 years as AR analyst
- Must have very good knowledge of AR and be confident in process knowledge.
- Experience in the end-to-end Healthcare process
- Adapting to new situation challenges whenever required.
- Adhere to all company policies and procedure
LEGAL and COMPLIANCE:
- Maintain patient and company confidentiality.
- Practice within the scope of education, training, and personal capabilities.
- Document company documents (hard copy and electronic) accurately.
- Use appropriate guidelines for releasing information.
- Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA
