Job Description – Desktop Support Engineer L2 / hardware and software support
Experience: 2–5 Years
Key Responsibilities
Provide L2 technical support forIt support, laptops, printers, scanners, and other IT peripherals.
Install, configure, and troubleshoot Windows 10/11, Microsoft Office 365, Outlook, and Teams.
Troubleshoot hardware, software, OS, and application-related issues.
Manage Active Directory user accounts, password resets, permissions, and basic Group Policy issues.
Troubleshoot LAN, WAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.
Configure and troubleshoot Cisco switches, routers, and wireless access points.
Perform basic VLAN, IP addressing, routing, and switching activities.
Monitor network connectivity and troubleshoot network-related incidents.
Support network printers and resolve printing and connectivity issues.
Provide Mac/macOS troubleshooting and basic user support.
Handle incidents and service requests through ServiceNow/Jira/ManageEngine or other ticketing tools.
Ensure all tickets are resolved within defined SLA timelines.
Provide remote and on-site support to end users.
Perform software installation, patching, antivirus updates, and system maintenance.
Maintain IT assets, hardware inventory, and system health-check records.
Coordinate with network, server, security, and vendor teams for complex issues.
Prepare daily/weekly reports and maintain technical documentation.
Required Skills
Desktop/Laptop Troubleshooting
Windows 10/11
Active Directory
Microsoft Office 365 & Outlook
Hardware & Software Troubleshooting
LAN/WAN/Wi-Fi/VPN
TCP/IP, DNS, DHCP
Cisco Routers & Switches
VLAN & Basic Routing/Switching
Network Troubleshooting
Printer Troubleshooting
Mac/macOS Support
ITSM/Ticketing Tools
Remote Support
Asset Management
Good Communication Skills
Preferred
CCNA or basic networking certification
Intune / SCCM
Azure AD / Entra ID
ITIL knowledge
Basic Firewall and VPN knowledge
Pay: From ₹22,498.96 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Face 2 Face interview
- 6 fmdays of working
- Work from office hospital field
Experience:
- IT support Engineer : 2 years (Preferred)
Work Location: In person
