Sales & Support Executive
Sales & Customer Support Executive (BUSY Software)
Company: VK Software & Solutions
Location: Naraina, Delhi – 110028
Employment Type: Full-Time
Experience: 1–3 Years
Job Summary
VK Software & Solutions is seeking a motivated and customer-focused Sales & Customer Support Executive with experience in BUSY Accounting Software and Tally. The ideal candidate will be responsible for software renewal sales, subscription management, customer onboarding, cloud solution sales, WhatsApp support, and providing excellent customer service to new and existing clients.
Key ResponsibilitiesRenewal Sales & Subscription Management
- Contact existing customers for BUSY subscription and AMC renewals.
- Explain renewal offers, subscription plans, and promotional schemes.
- Generate renewal quotations and follow up until closure.
- Maintain renewal schedules to ensure timely customer renewals.
- Meet monthly renewal and sales targets.
New Customer Sales
- Handle inquiries received through phone calls, WhatsApp, email, website, and social media.
- Demonstrate BUSY Accounting Software and related products online or at the customer site.
- Recommend suitable software editions, cloud hosting, mobile app, payroll, and other add-on solutions.
- Prepare proposals, quotations, and invoices.
- Convert leads into successful customers.
Customer Onboarding
- Assist customers with software registration and activation.
- Coordinate software installation and initial setup.
- Provide basic product training and user guidance.
- Help customers configure company data, GST settings, users, and backups.
- Ensure a smooth onboarding experience.
Customer Support
- Provide technical support through phone, WhatsApp, remote desktop, and email.
- Resolve software-related queries and basic troubleshooting issues.
- Assist customers with data backup, restore, migration, updates, and licensing.
- Escalate complex technical issues to the senior support team when required.
- Maintain prompt response times and high customer satisfaction.
Cloud Solutions
- Promote cloud hosting solutions for BUSY and Tally users.
- Explain the benefits of cloud access, data security, remote working, and multi-user access.
- Coordinate cloud deployment and customer activation.
- Assist customers with cloud login and initial usage.
WhatsApp Customer Support
- Respond to customer inquiries via WhatsApp Business.
- Share quotations, renewal reminders, payment links, invoices, installation guides, and support documents.
- Follow up with customers regarding renewals, pending payments, and service requests.
- Maintain professional communication and timely responses.
Documentation & CRM
- Update customer details, renewal status, support tickets, and sales activities in CRM.
- Maintain records of customer interactions and follow-ups.
- Generate daily, weekly, and monthly activity reports.
Required Skills
- Experience with BUSY Accounting Software.
- Working knowledge of Tally ERP/TallyPrime.
- Understanding of GST, accounting, inventory, billing, and taxation.
- Excellent communication, negotiation, and customer relationship skills.
- Knowledge of Windows, Microsoft Office, and remote support tools (AnyDesk, TeamViewer).
- Ability to work independently and achieve sales targets.
Qualifications
- B.Com, BBA, BCA, or equivalent qualification.
- 1–3 years of experience in BUSY/Tally sales and customer support.
- Freshers with strong accounting software knowledge and good communication skills may also apply.
Benefits
- Attractive incentives on software sales and renewals
- Performance bonuses
- Career growth opportunities
- Friendly and professional work environment
Why Join VK Software & Solutions?
- Work with one of the leading providers of accounting software and cloud solutions.
- Gain hands-on experience in software implementation, cloud hosting, and customer success.
- Build a rewarding career with continuous learning and attractive performance incentives.
Pay: ₹10,429.58 - ₹34,181.51 per month
Work Location: In person
