About the Role:
We are looking for articulate, persistent, and detail-oriented professionals to join our Records Retrieval Team. In this role, you will be the primary point of contact with individuals, offices, and institutions across the United States to obtain documents required by our clients. This is a night-shift role aligned with US business hours.
Key Responsibilities:
- Contact individuals, agencies, hospitals, courts, employers, and other entities across the US via phone and email to request and follow up on documents on behalf of clients.
- Track each request from initiation to closure, ensuring timely retrieval and accurate handover to the client.
- Maintain clear, up-to-date records of all communications, document status, and case progress.
- Handle queries, objections, and delays professionally, escalating where required.
Requirements:
- Excellent spoken and written English is essential — clarity, fluency, and a professional telephone manner are non-negotiable.
- Graduate in any discipline; law graduates (LLB / BA LLB / BBA LLB) will be given preference.
- Confident on calls, comfortable speaking with US-based contacts, and able to handle pushback politely but firmly.
- Good attention to detail, strong follow-up discipline, and basic computer proficiency (email, MS Office, CRM/tracking tools).
- Freshers with strong communication skills are welcome to apply.
Compensation & Growth:
- During the initial training period of approximately 4 months, the salary will be ₹30,000 per month.
- Upon successful completion of the training period, the salary will be revised to ₹40,000 per month.
- Performance-based appraisals may be provided periodically based on individual performance and contribution.
Shift & Logistics:
- Night shift (US working hours).
- Cab pickup and drop facility provided.
- Refreshments will be provided during working hours.
Pay: ₹40,000.00 per month
Work Location: In person
