Job Summary
We are seeking a motivated and customer-oriented Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound inquiries, generating leads, following up with prospective customers, and maintaining positive customer relationships. The role requires excellent communication skills and the ability to meet daily and monthly targets.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Answer inbound calls and respond to customer inquiries professionally.
- Explain products or services and provide accurate information to customers.
- Generate and qualify leads through telephonic conversations.
- Follow up with potential customers and maintain regular communication.
- Schedule appointments or meetings for the sales team, when required.
- Update customer information and call records in the CRM or database.
- Resolve customer concerns or escalate issues to the appropriate department.
- Achieve daily, weekly, and monthly calling and performance targets.
- Maintain a high level of customer satisfaction and professionalism.
Requirements.
- Bachelor's degree or diploma in any discipline.
- Excellent verbal communication skills in .
- Basic computer knowledge and familiarity with MS Office.
- Experience using CRM software is an advantage.
- Strong interpersonal, persuasion, and negotiation skills.
- Ability to work independently and as part of a team.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
