Troubleshoot and repair electronic devices and PCBs up to component level.
Perform SMD soldering/desoldering and component replacement.
Attend customer complaints and ensure timely resolution as per defined TAT.
Maintain service records and update SAP/CRM in real time.
Manage service spare parts and ensure proper consumption and inventory control.
Coordinate with the Central Service/Technical team for complex issues.
Maintain proper repair quality and minimize repeat complaints.
Prepare and submit required service reports on time.
Follow defined service processes, safety and 6S standards.
Travel to customer locations as required.
