Orion Group of Hotels is seeking a customer-focused, articulate, and dynamic Front Office Executive to join our team across our prime locations in Juhu and Andheri. As the face of our properties, you will play a critical role in delivering exceptional guest experiences, driving smooth check-in/check-out operations, and ensuring high service standards.
Key Responsibilities1. Guest Relations & Operations
- Manage seamless guest arrival, check-in, registration, room allotment, and check-out processes.
- Welcome guests warmly, address inquiries promptly, and provide accurate information regarding hotel facilities, amenities, and local Mumbai attractions.
- Handle guest requests, complaints, and special instructions with efficiency and empathy, ensuring swift resolution.
2. Front Desk Administration & Systems
- Maintain real-time updates of room availability, rates, and guest preferences using the Hotel Property Management System (PMS).
- Process phone calls, emails, and online reservations accurately.
- Coordinate effectively with Housekeeping, Maintenance, and Security teams to ensure rooms are prepped on time and guest standards are met.
3. Billing & Financial Compliance
- Process cash, credit/debit card, and UPI transactions securely while verifying billing accounts.
- Maintain accuracy in guest folios, daily shift handovers, float balances, and end-of-shift reports.
- Ensure strict adherence to hotel policies, ID verification checks, and local compliance norms.
Required Qualifications & Skills
- Experience: 2 to 3 years of proven experience as a Front Office Executive / Receptionist in the hotel/hospitality sector.
- Education: Bachelor’s degree/Diploma in Hotel Management, Hospitality, or a related field preferred.
- Tech Proficiency: Hands-on experience with standard Hotel PMS software (e.g., IDS Next, Opera, ShawMan, or similar).
- Communication: Excellent verbal and written communication skills in English and Hindi (knowledge of Marathi is a plus).
- Soft Skills: Strong interpersonal skills, conflict resolution abilities, and a professional, well-groomed appearance.
- Flexibility: Willingness to work in rotational shifts, including night shifts, weekends, and public holidays as required by hotel operations.
Pay: ₹19,000.00 - ₹21,000.00 per month
Benefits:
- Food provided
- Paid time off
- Provident Fund
Work Location: In person
