A Telesales Team Leader for loan sales manages a team of agents to drive outbound loan targets, oversees daily pipeline conversions, and coaches staff on financial products. Key duties include monitoring caller productivity, ensuring lending compliance, and conducting performance reviews. Job Brief We are hiring a dynamic Telesales Team Leader to lead a high-performing team of tele-executives focused on selling loan products (Personal Loans, Business Loans, or Mortgages). You will drive daily lead-to-disbursement conversions and manage floor productivity. Key Responsibilities Team Management: Supervise 10–15 telesales executives, conducting morning huddles, performance tracking, and one-on-one coaching. Target Achievement: Own and drive monthly team login, approval, and disbursement targets. Pipeline Monitoring: Track caller productivity, sales funnel, and lead distribution. Quality & Compliance: Ensure adherence to banking regulations, internal lending policies, and accurate MIS /data updates. Escalation Handling: Assist callers in closing complex or high-value customer loan negotiations. Requirements & Qualifications Education: Graduate in any discipline Experience: 2 to 5 years of total experience with at least 1–2 years in a telesales team lead role within the BFSI/Loan sector. Skills: Strong leadership, data/MIS reporting proficiency (MS Excel, CRM tools), and knowledge of retail lending/unsecured loans. Attributes: Goal-oriented, resilient under pressure, with exceptional communication and negotiation skills
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Noida, Uttar Pradesh (Noida): Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- 5years: 2 years (Required)
Location:
- Noida, Uttar Pradesh (Noida) (Preferred)
Work Location: In person
